Client Care

Employer based in · Remote

Hiring talent from: all countries

• Client Care (VA3)• Client Communication & Relationship Management• Answer incoming phone calls and respond to client inquiries via phone, email, text, or online channels • Call and follow up with leads and existing patients for procedures, services, or updates • Ensure a professional, warm, and attentive client experience at all times • Direct complex questions or complaints to the appropriate team members promptly • Nurture client relationships through timely check-ins, updates, and thoughtful communication • Send client gifts and tokens during special occasions using platforms like Send Out Cards • Obtain and track client reviews and feedback to support service improvement • Appointment Scheduling & CRM Management• Schedule and confirm appointments using GoHighLevel CRM • Manage and organize the patient database for follow-ups and marketing • Perform CRM data entry, updates, clean-up, and note-taking to ensure client records are current and organized • Track patient history and engagement to support ongoing care and personalized service • Marketing & Client Engagement• Set up and manage drip campaigns, newsletters, and event updates via GoHighLevel • Assist with the planning and coordination of client events, including sending invites and follow-ups • Support digital outreach efforts, including nurturing leads and re-engaging past clients • Coordinate and distribute promotional flyers and announcements for new services or events • Operational & Service Insight• Stay informed about new services, promotions, and trends in medspa client services • Provide client-based feedback to support continuous improvement of offerings and service delivery • Experience and Proficiency • Excellent English communication skills (written and verbal)• Possesses strong phone communication skills and speaks clearly and confidently • Should be proficient in Spanish **IMPORTANT • Should have Client care or Customer Service experience as a VA **IMPORTANT • Should have be proficient in Go High Level CRM • Background in sales is a strong plus • Personality Requirements• VA1 & VA3: Client care & Executive Assistant • Proactive • Forward thinking • Articulate • Salesy • Tech Savvy • Self-starter • Confident • Organized • Detail oriented • Resourceful • Collaborative • Communicative • Great team player • Personable • VA Working Hours • VA1-VA3: Monday to Friday, 8:00 AM to 5:00 PM EST • VA Salary• VA1-VA3: $5 and up/hr. -** open for VA experienced candidates only • VA Communication• Work Email • WhatsApp • RingCentral • VA Commencement Date• ASAP • Final Interview Schedule• VA3: Friday, 15th of August at 10:00 AM EST (9:00 AM CST) • Onboarding Call Recording Link Notes: **Should be proficient in Spanish **IMPORTANT Should be proficient in Go High Level CRM **IMPORTANT Background in sales is a strong plus"