Client Care Manager

Employer based in · Remote

Hiring talent from: all countries

• Client Care (VA1)• Ensuring a positive and professional client service experience. • Managing client inquiries via phone, email, online, or in person. • Directing client complaints or complex queries to relevant departments in a timely manner. • Providing clients with technical assistance on products and services. • Maintain and update spreadsheets based on gathered data • Sending or pre-order gifts/token for clients on different occasions (Send Out Cards) • Respond to client needs with urgency and attentiveness • Nurture leads • Get in touch with past and existing clients via email, call, or text • Drip campaigns, setting up newsletter, sending events update, or flyers for events • Help with client events, sending invite, and coordination• Manage email & calendar, coordinating schedules between clients, coaching calls, and coaches • Communicate with coaches regarding schedules and collect client forms • Manage CRM/database (Go High Level)• Data entry, clean up, updating notes, and information • Getting client reviews/feedback • Experience and Proficiency• Excellent English communication skills (written and verbal) • Should have customer service experience either from corporate set-up or as a VA **IMPORTANT • Should have CRM management experience • Should have Go High Level experience • Personality Requirements• Organized • Proactive • Resourceful • Personable • Detail-oriented • Empathetic • Engaged Talent Aligned Collaboration Hours• Monday to Friday, 9:00 AM to 1:00 PM PST (20 hours per week)• Part-time initially, and could grow into full-time • Engagement Compensation• $4 and up/hr. -** open for Experienced & Corporate-experienced Talents only • Engaged Talent Communication• Work Email • Slack • Engaged Talent Commencement Date• ASAP • Final Alignment Conversation Schedule• VA1: Monday, 1st of September at 9:30 PM PST (11:30 AM CST) • Onboarding Call Recording Link • Notes: **Client prefers a Female Talent • **Should have GHL experience Schedule notes: • VA1: Monday, 1st of September at 9:30 PM PST (11:30 AM CST)