Program Support Specialist

Employer based in · Remote

Hiring talent from: all countries

Program Support Specialist -Support student accountability & engagement for Flight School & Coaching programs -Track progress, manage follow-ups, log interactions, and escalate concerns -Coordinate with coaches and Customer Success Manager (CSM) -Tracking milestones & attendance -Following up proactively -Managing communication workflows -Escalating based on protocol -Pull Zoom attendance reports -Update Airtable: attendance, milestones, statuses -Identify low-engagement students -Follow up on overdue milestones & Basecamp to-dos -Send reminders/accountability messages -Finalize logs and review check-ins & coach notes -Escalate red-flag students and update CSM via Slack -Clean Airtable data and share trends/wins with team Experiences/Proficiency Core Tools/Apps for the Role: Productivity & Collaboration Google Suite: Gmail, Docs, Sheets, Calendar, Drive Microsoft Office: Word, Excel, PowerPoint, Outlook Slack: Team communication Basecamp: Project & task management *PLUS Program Management & Tracking Airtable: Milestone tracking, outreach logging *PLUS Zoom: Attendance reports, virtual sessions Communication, Marketing & CRM *PLUS ActiveCampaign: Automated outreach *PLUS SalesMessage: SMS reminders *PLUS HelpScout: Support ticket management *PLUS HubSpot: CRM, marketing & service tools *PLUS Acuity: Scheduling accountability calls *PLUS Enrollment & Content Access *PLUS SamCart: Enrollment tracking *PLUS Mighty Networks: Video view verification, community check-ins *PLUS Ideal Candidate Traits Detail-Oriented Strong accuracy, follow-through, documentation Proactive Communicator Timely follow-ups, flags issues early Reliable Consistent, needs little supervision Organized Multi-system task management Empathetic but Boundaried Supportive while upholding standards Initiative-Driven Asks questions, suggests improvements Coachable Open to feedback, fast learner Data-Minded Recognizes patterns, trends High Integrity Protects data, follows SOPs Team-Oriented Positively contributes to a collaborative culture Quick to Grasp New Concepts Learns fast and applies knowledge effectively  Monday to Friday, 8-5 pm CST with flexibility for weekend coverage$4 and up/hr. -** open to all types of candidatesASAPProblem Solver Has a knack for numbers Driven Has initiative Goal-orientedWork Email Slack Schedule notes: Thursday, August 14, 2025 at 10:30 AM MST (11:30 AM CST)