Client Care

Employer based in · Remote

Hiring talent from: all countries

Job DescriptionClient Care (VA1)Ensuring a positive and professional client service experience Managing client inquiries via phone, email, and textScreening incoming calls, then updating the client Directing client complaints or complex queries to relevant departments in a timely manner (If needed) Get in touch with past and existing clients via email, call, or text Providing clients with technical assistance on products and services Getting client reviews/feedback Experience and ProficiencyExcellent English communication skills (written and verbal) Should have customer service experience either from a corporate set-up or as a VA **IMPORTANT Should have inbound and outbound call handling experience **IMPORTANT Should have CRM management experience Experience in using dialer tools, preferably TollFreeForwarding Personality RequirementsConfident People oriented Organized Detail oriented Proactive Resourceful Personable Engaged Talent Aligned Collaboration HoursMonday to Friday, 9:00 AM to 5:00 PM EST (Lunch included) Engagement Compensation$4 and up/hr. -** open for Experienced & Corporate-experienced Talents only Engaged Talent CommunicationWork Email WhatsApp Engaged Talent Commencement DateASAP Final Alignment Session ScheduleWednesday, 10th of September at 10:00 AM EST (9:00 AM CST) Onboarding Call Recording Link Schedule notes: Wednesday, 10th of September at 10:00 AM EST (9:00 AM CST)