Customer Service VA

Employer based in · Remote

Hiring talent from: all countries

• Customer Service VA • Handle incoming calls (reschedules, cancellations, wheres my order questions) • Make outbound calls for appointment confirmations (130200 sessions per week, each called 12 weeks before session) • Respond to customer emails and text messages • Manage appointment reschedules and cancellations • Experience and Proficiency• Excellent English communication skills (written and verbal) • Should have customer service/inbound call experience either from corporate set-up or as a VA **IMPORTANT • Experience using a database or CRM is a strong plus • Personality Requirements • Proactive • Resourceful • Personable • Self-starter • Detail-oriented • Problem-solver • Responsive • Collaborative • Independent worker • Creative • Engaged Talent Aligned Collaboration Hours• Monday to Friday, 9:00 AM to 6:00 PM EST • Engagement Compensation• $4 and up/hr. -** open for Corporate-experienced Talents only • Engaged Talent Communication• Work Email • Slack • Engaged Talent Commencement Date• ASAP • Final Alignment Session Schedule• Thursday, 25th of September at 3:00 PM EST (2:00 PM CST). • Onboarding Call Recording Link Notes: Client will hire 7 VA 5 CSR & 2 Appointment Setter **ON THE SAME DAY** Schedule notes: • Thursday, 25th of September at 3:00 PM EST (2:00 PM CST).