Funnel Support Specialist

Employer based in · Remote

Hiring talent from: all countries

Funnel Support Specialist (VA9) • Technical Support & Troubleshooting • Provide real-time technical support to clients for their GHL (GoHighLevel) accounts • Troubleshoot issues related to funnel setup, integrations, and automations • Assist clients with Meta Ads Manager (Facebook/Instagram ads) setup, configuration, and troubleshooting • Guide clients through resolving common errors (tracking, pixels, forms, automations, etc.) • Document and escalate complex technical issues to the development or tech team if needed • Client-Facing Responsibilities • Serve as the first point of contact for clients needing support with funnels and ad setup • Clearly communicate solutions and provide step-by-step guidance in a non-technical, client-friendly way • Support clients in understanding how their funnels and ads connect to achieve their goals • Follow up to ensure client issues are fully resolved and satisfaction is maintained • Process & Documentation • Maintain a knowledge base/FAQ with common funnel and Meta Ads troubleshooting solutions • Record client requests and resolutions for tracking and continuous improvement • Provide feedback to the team about recurring issues or client pain points Experience and Proficiency • Hands-on experience with GoHighLevel (GHL) • Familiarity with Meta Ads (Facebook/Instagram) setup and troubleshooting • Strong client-facing communication skills • Ability to explain technical solutions in simple terms • Previous experience in technical support or client success roles • Tools • GHL, Zapier, Meta Ads Working Hours: Mon-Fri 9am-5pm EST NOTES: • Aaron Martinez requested this FI tag him • We are looking for someone with experience building funnels inside of GHL and launching them via Meta Ads. • GHL and Meta Ads experience are the two main skillsets we care about! This will be a client-facing support role... so this VA will need to have good english and will need to be willing to hop on calls with clients to help them troubleshoot their meta ads and GHL tech setup. We have an exact system and training we have them go through, so it will be a pretty simple and straightforward job. The expectation will be 1-on-1 slack support and most likely 3-5 client calls per day.