Administrative Support Specialist

Employer based in · Remote

Hiring talent from: all countries

Administrative Support Specialist (VA1) • Customer Communication: Professionally handle inbound and outbound calls to customers regarding • orders, returns, and account inquiries. • Email Management: Monitor and respond to company email inboxes (e.g., info@), ensuring timely and • accurate replies per SOP guidelines. • Reporting & Data Entry: Run recurring reports (e.g., open PO reports, DGS reports, credit • card/payments reports) and validate data for accuracy. • Returns Processing: Support return and exchange processes by following step-by-step SOPs. • Excel & Data Analysis: Maintain spreadsheets, reconcile data between systems, and track updates. • General Admin Support: Assist with form completion, recordkeeping, and internal communications following company SOPs. • Experience and Proficiency • Excellent spoken and written English; professional phone presence. • High attention to detail; able to follow structured SOPs with accuracy. • Proficiency in Microsoft Excel (formulas, lookups, formatting, report building). • Strong organizational skills with ability to manage multiple email inboxes. • Tech-savvy and comfortable with cloud-based tools (OneDrive, Outlook, etc.). • Previous experience in customer service, data entry, or administrative support. • Familiarity with ERP/finance systems is a plus but not required. • Experience working in a remote/offshore support capacity. • Experience with accounting software: Proficiency in platforms such as QuickBooks or ERP systems • like Microsoft Dynamics, Business Central, Sage, or Netsuite is preferred. • ERP system familiarity: The ideal candidate will have experience navigating, managing, and reporting • within modern ERP systems to support financial operations. • Professional, clear communicator (phone and written). • Reliable, proactive, and eager to learn new systems. • Team player who asks clarifying questions when SOP steps are unclear. • Strong time management skills and ability to prioritize effectively. WORKING HOURS: • Monday to Friday 8:00 am - 4:00 pm RATES: • $6-$12hrs/hr DOE open to corporate experienced candidate NOTES: • **Client will be training the VA in the first couple of weeks • **Client will be conducting a background check once the VA gets onboarded to verify criminal record, as VA will be handling accounting-related tasks. • Files from Client:• Processing Workflow • A023 PO Follow Up[79][62] • Order Processing Specialist job description[55] • Company Workflow[9]