Sales & Customer Success Admin Assistant

Employer based in · Remote

Hiring talent from: all countries

Sales & Customer Success Admin Assistant (VA1) Sales Admin Support Send outbound and follow-up emails to inbound leads and demo attendees Respond to text messages and inbound inquiries with accurate and friendly support Maintain and update CRM (e.g., HubSpot, Close.io, Salesforce) with lead activity, notes, tags, and follow-up tasks Schedule sales calls and demos using shared calendars or scheduling tools (Calendly, HubSpot Meetings, etc.) Ensure clean handoff between lead generation, demo, and sales close Customer Success & Demo Follow-Up Answer basic product and onboarding questions from prospects post-demo Share helpful links, videos, and resources for users evaluating the platform Route complex or technical support questions to the appropriate team Monitor shared inboxes and chat tools to ensure timely responses General Admin & Communication Draft templated responses, follow-up sequences, and scheduling messages Create and maintain a sales enablement folder with call scripts, FAQs, and one-pagers Track lead touchpoints and maintain weekly reporting for follow-ups and conversions Monitor automation or form submissions and take manual next steps as needed Experience and Proficiency 4+ years of experience in a similar role. Highly organized and detail-oriented. Excellent written and verbal English communication. Friendly, clear, and confident in client interactions. Proactive and independent. Comfortable with tools like HubSpot, Google Suite, Slack, and calendar schedulers. Bonus If You Have: Experience supporting SaaS or tech platform sales teams. Familiarity with demo workflows, sales pipelines, or CRM automations. Customer success or support ticketing experience. Prior experience building or maintaining SOPs or sales playbooks. Tools CRM: HubSpot, GHL, Adana Communication: Gmail, Slack, SMS tools, Chat (Intercom, Drift, etc.) Scheduling: Calendly, HubSpot Meetings Docs: Google Suite, Asana Working Hours:Monday to Friday, 8:30 AM to 5:30 PM PST Full-time Pay: $4 to $8/hr. -** open to paying more for a highly experienced candidate Start Date:ASAP Personality Requirements: Self-starter Detail-oriented Problem-solver Responsive Collaborative Independent worker VA Communication Tools: Work Email Slack Number Replacement VA1 - Von Joshua Tee