Assistant Property Manager

Employer based in · Remote

Hiring talent from: all countries

Assistant Property Manager Work Order Management Review and monitor work orders daily. Open and read new work orders to determine priority and necessary action. Assign work orders to the appropriate maintenance staff or vendor. Add detailed notes in each work order reflecting communication with tenants, staff, vendors, or the Property Manager. Track progress of open work orders to ensure timely resolution. Tenant Communication Contact tenants upon receipt of their work order to confirm that management is aware and has begun the process. Provide regular updates to tenants regarding the status of their work order until completion. After completion, follow up with tenants to confirm satisfaction and address any additional concerns. Staff & Vendor Coordination Coordinate appointments with maintenance staff and/or vendors to ensure timely service. Follow up daily with maintenance staff on assigned work orders to monitor progress. Notify the Property Manager when a work order is completed. Billing & Closing Work Orders If the work order is billable, notify the Property Manager so an invoice can be created. Only close the work order after the invoice is generated. If the work order is non-billable, ensure all final notes are entered and close out the work order. Resident Feedback & Reputation Building Ask tenants for feedback on the quality of service provided. Inquire how the service experience can be improved. Encourage tenants to leave a Google review for REM Residential, explaining that their feedback helps improve the team and the services provided Compile and submit a detailed weekly report to the Property Manager every Friday before the end of the business day. Lease Renewals Due on the 2nd of Each Month Contact Leasing Department to request a Lease Renewal Status Report outlining - Who has renewed - Who is not renewing - Which tenants have not yet signed Contact tenants with unsigned leases and inquire about their intentions. Log all communications in AppFolio. Alert PM of any delays or problematic tenants. Legal Status Reporting Due on the 5th of Each Month Email Legal Counsel to request updated status reports for all tenants currently in legal proceedings. Review the report and submit a copy to the PM for their records and further direction. Arrears & Rent Collection Due on the 15th of Each Month Review AppFolio for all tenants in arrears as of the 15th. Contact each tenant via phone and email, inquiring - Reason for non-payment - Whether theyre experiencing financial hardship or billing disputes If tenant disputes rent charges Review their ledger Identify any discrepancies Prepare a case summary for the PMs review and approval before any ledger adjustments are made Tenant Classification Protocol (for arrears handling) Identify each tenant's rent type - Free Market - Rent Stabilized - Section 8 - CityFHEPS - SCRIE/DRIE Each program has different arrears protocols. For CityFHEPS and SCRIE/DRIE tenants: Always consult the PM for direction before proceeding. Move-Outs Upon notice from Leasing Department - Send initial Move-Out Instructions to tenants - 5 days before move-out, send a reminder notice instructing tenants to vacate by 3:00 PM on the lease end date For overnight turnovers (same/next-day move-ins), notify PM immediately to ensure proper arrangements Coordinate turnovers with maintenance/contractors Move-Ins Send a Welcome Notice to incoming tenants Call new tenants to - Verify satisfaction with move-in - Gather feedback If positive feedback is received, request that the tenant leave a Google review for REM Residential Document feedback and report to PM Reporting 5 days prior to all move-ins/move-outs, submit a detailed schedule and update to the PM Maintain accurate and timely notes in AppFolio Use Slack (or assigned channel) for daily communication with internal teams Experience and Proficiency Excellent English communication skills (written and verbal) Should have property management experience either from a corporate set-up or as a VA **IMPORTANT Should be well-versed in G Suite & Microsoft 365 Should be proficient in using AppFolio **IMPORTANT Monday to Friday, 9:00 AM to 4:00 PM EST (35 hours per week) Part-time initially and could grow into full-time $4 and up/hr. -** open for Experienced & Corporate-experienced Talents onlyASAPOrganized High attention to detail Proactive Resourceful Personable Can build rapport Persistent Articulate