Engagement Officer

Employer based in · Remote

Hiring talent from: all countries

Engagement Officer Outbound Messaging -Send outbound messages via client Instagram and Facebook using approved templates and shortcuts. -Follow designated funnel paths (New Followers, Likes, Seen Messages, Flagged Leads, Deferred Follow-Ups). -Slightly personalize messages while maintaining brand tone and consistency. -Keep all interactions natural and conversational, not robotic. Message Tracking & Logging -Work in 30-minute intervals each hour from 7:00 AM–4:00 PM PST (4 hours total per day). -After each block, log activities in Slack: -Outbound messages sent -Funnel type worked on -Conversations needing Sr. EO follow-up -Follow the teams Slack logging SOP for timestamps, funnels, and daily notes. Coordination with Sr. EOs -Flag any inbound replies or active leads for Sr. EO response. -Maintain a smooth transition of conversations between EO and Sr. EO using the clients messaging system and Slack tags. -Collaborate with Sr. EO to ensure messages align with current campaign focus and funnel health. Daily Activity Framework -Work in 30-minute increments between 7:00 AM–4:00 PM PST. -Send a minimum of 30–40 outbound messages per account daily, depending on client load. -Update Slack after each block to log activities and progress Experience and Proficiency Excellent English communication skills (written and verbal) Strong written English skills — must communicate clearly, with friendly and natural tone. Detail-oriented and comfortable working in a structured, metric-driven environment. Prior experience in social media messaging, customer service, or virtual assistant work is a plus. Reliable internet and device for consistent message management. Familiarity with Slack and Instagram/Facebook messaging tools preferred.