Client Care

Employer based in · Remote

Hiring talent from: all countries

Client Care (VA2) -Managing client inquiries via phone, email, online, or in person -Directing client complaints or complex queries to relevant departments in a timely manner -Providing clients with technical assistance on products and services -Respond to client needs with urgency and attentiveness Nurture leads - Get in touch with past and existing clients via email, call or text -Manage CRM/database - Data entry, clean up, updating notes and information -Getting client reviews/feedback -Keeping track of new products on offer, as well as emerging trends in client services -Recommending product improvements based on client services feedback -Handle and reach out to vendors every day all day Help vendors to get them on the calendar Monday to Friday, 8:00 AM to 5:00 PM EST (full-time)$4 and up/hr. -** $4 and up/hr. -** open for a good mix of Experienced VAs, and Corporate-experienced applicants only ASAP Good English communication skills (written and verbal) Should have admin back-end support experience either from corporate set-up or as a VA **IMPORTANT Should have CRM management experience preferably with HubSpot Should be well-versed in Google Sheets Hubspot Excel Teams microsoft Note: VA Replacement: Janhel Turano  Note from client: we are looking for someone who can hit the phones / follow up with leads that we have and get people scheduled. Inbound leads and good on the phone! Schedule notes: FI Date: Tuesday, March 3, 2026 at 9:30AM PST (11:30AM CST).