Executive Assistant

Employer based in · Remote

Hiring talent from: all countries

• Executive Assistant (VA1)• Email & Client Communication• Manage shared support inbox (triage, prioritize, respond, escalate) • Categorize, tag, and organize emails; maintain clear communication • Send professional client updates, confirmations, and follow-ups • Ticketing & CRM Management• Create, update, and monitor tickets in PSA (e.g., ConnectWise) • Maintain accurate CRM records, including client notes, contacts, and statuses • Oversee ticket flow and ensure timely updates and resolution tracking • Scheduling & Coordination• Schedule service calls, appointments, and onboarding sessions • Coordinate daily with the CEO to align priorities and workflow • Track ongoing tasks, deadlines, and deliverables • Administrative & Billing Support• Assist with invoice preparation, payment follow-ups, and billing coordination • Perform data entry and maintain organized financial records (e.g., QuickBooks) • Documentation & Organization• Document SOPs, processes, and client environments • Maintain organized file systems (Google Drive, documentation tools, credentials where appropriate) • Operations & Workflow Management• Manage daily task lists and priorities to ensure smooth operations • Support new client onboarding (account setup, documentation, checklists) • Identify inefficiencies and recommend process improvements • Other general administrative tasks as needed • Experience and Proficiency• Excellent English communication skills (written and verbal) • Should have backend administrative support experience either from a corporate set-up or as a VA **IMPORTANT • Should have CRM or database management experience• Experience in ticketing systems is a huge plus • QuickBooks experience is a huge plus • Should have experience utilizing Google Workspace Applications • Personality Requirements• Organized • Detail-oriented • Proactive • Resourceful • Personable • Ambitious • Has growth mindset • Engaged Talent Aligned Collaboration Hours• Monday to Friday, 9:00 AM to 1:00 PM EST (20 hours per week)• Working hours may become flexible in the future • Part-time initially and could grow into full-time in 90 days • Engagement Compensation• $4 and up/hr. -** open for a good mix of talents• Experienced VAs, & Corporate-experienced • Engaged Talent Communication• Work Email • WhatsApp • Zoom • Engaged Talent Commencement Date• ASAP • Final Interview Schedule• To be determined by the Fulfillment & Admin Team • Onboarding Call Recording Link Schedule notes: To be determined by the Fulfillment & Admin Team