Operations Assistant (VA1) - Replacement

Employer based in · Remote

Hiring talent from: all countries

• Operations Assistant (VA1)• Communication• Provide exceptional service to internal and external stakeholders at all times. • Monitor and address company communication across multiple channels • Communicate with customers to coordinate service, follow up, and ensure satisfaction • Operational Execution & Accuracy• Efficiently and accurately review, accept, and dispatch service requests. • Perform daily invoicing and quoting processes with precision and accuracy • Interact with vendors to request pricing and to place and follow up on orders • Process Optimization & Support• Maintain and improve company systems and operational processes. • Provide executive assistant support to the CEO and other leaders as requested • Perform other work-related duties as assigned • Experience and Proficiency• Excellent English communication skills (written and verbal) • Should have at least two years of experience supporting operations either from a corporate set-up or as a VA **IMPORTANT• In addition to consistent tenure (no pattern of sub-1-year stints without explanation), candidates who are currently employed or were recently employed. Comfortable with a standard two-week notice period for their transition. • Should have experience being an executive assistant for a C - level CEO • Should have leadership experience from BPO, or elsewhere in corporate setup.• BPO background is team lead level, not long-term ops manager/senior leadership • Currently or recently employed, consistent work history • Should have basic knowledge in accounting software/platforms • Should have experience in CRMs and project management tools • Spanish language proficiency is a strong plus • Open sourcing to all Sphere Rocket service areas, including the Philippines and Latin America — not limited to current pool. • Required schedule 8am–5pm PST, Monday–Friday shift. • No stated aversion to phone calls, repetitive tasks, or difficult customers • Equipment Requirements:• Computer with at least 1.8 GHz processor, 16GB RAM, Windows 11, dual monitors (required) and webcam • USB headset with noise cancellation feature • High-speed internet connection of at least 50 Mbps • Backup internet connection (not 25/10 Mbps) (Required) • Personality Requirements• Confident, professional, and dependable • Organized, detail-oriented, and proactive • Resourceful self-starter with strong problem-solving skills • Outgoing, personable, and team-oriented • Adaptable and flexible in a fast-paced environment • Clear and effective communicator • Engaged Talent Aligned Collaboration Hours• Monday–Friday, 8:00 AM to 5:00 PM PST • Engagement Compensation• $5 and $12/hr. -** open for a good mix of talents• Experienced Talents, & Corporate-experienced • Engaged Talent Communication• Work Email • TBC • Engaged Talent Commencement Date• ASAP • Final Alignment Session Schedule• Friday, 27th of February at 12:00 PM PST (2:00 PM CST) • Onboarding Call Recording Link   ----NOTES---  • PLEASE SEND the ORIGINAL CV AND DISC on June 8th at 11:00 PM Manila Time via email. • Should have at least two years of experience supporting operations either from a corporate set-up or as a VA **IMPORTANT • Should have experience being an executive assistant for a C - level CEO • Should have leadership experience from BPO, or elsewhere in corporate setuP • Should have basic knowledge in accounting software/platforms • Should have experience in CRMs and project management tools • Spanish language proficiency is a strong plus Equipment Requirements: Computer with at least 1.8 GHz processor, 16GB RAM, Windows 11, dual monitors (required) and webcam USB headset with noise cancellation feature High-speed internet connection of at least 50 Mbps Backup internet connection (not 25/10 Mbps) (Required) New update: 7/29/26  1. Schedule This role is an 8am–5pm PST, Monday–Friday shift. Candidates must confirm they can commit to this schedule on an ongoing basis. Note: Our weekend OA seat is currently filled, so do not source or screen for that shift at this time. 2. Seniority level — refine, don't strip Keep the EA-for-C-level-executive framing — that experience is genuinely valued, since supporting a C-level seat requires a different level of discretion and judgment than supporting a lower-level manager. For BPO backgrounds: a team lead is a good fit; a long-tenured operations manager or senior leadership background is not — those candidates tend not to want individual-contributor work, which is what this role is. Please screen out long-term ops managers/senior leaders specifically, not team leads. 3. Compensation range Update to $7–12/hr. 4. Geography Open sourcing to all Sphere Rocket service areas, including the Philippines and Latin America — not limited to current pool. 5. Work history/consistency In addition to consistent tenure (no pattern of sub-1-year stints without explanation), we want candidates who are currently employed or were recently employed. We're comfortable with a standard two-week notice period for their transition. 6. Equipment requirements — outdated Please update to our current standard: 16GB RAM minimum (not 4GB), 50 Mbps minimum internet with a required backup connection (not 25/10 Mbps), dual monitors required, noise-canceling USB headset. 7. Screening — this is where the misses are happening Before candidates reach us, please confirm: • They can commit to the 8am–5pm PST, Monday–Friday shift on an ongoing basis • No stated aversion to phone calls, repetitive tasks, or difficult customers • BPO background is team lead level, not long-term ops manager/senior leadership • Currently or recently employed, consistent work history We've had four no-shows and repeated schedule mismatches reach the interview stage — this should be caught in your screening call, not ours. We'd like a corrected JD and confirmation of updated screening criteria before the next batch is submitted. Please let me know if you have any follow-up questions.  FI notes: (June 9, 2026) Ideal Candidate Profile: The role centers on individual task execution, not delegation or oversight Strong focus on SLA adherence and queue management within a specific department Preferred background: candidates who started as a Customer Service Representative (CSR) and progressed to a Team Leader or Supervisor role; Candidates with EA experience with assisting C level positions with be great Notes June 25, 2026 (Can be use for Screening purposes) DO NOT INCLUDE IN the INVITE 1. Job Title Correction - The correct title should be Operations Assistant, not Operations Coordinator. 2. Experience Requirements Maintain the requirement of at least 2 years of experience supporting operations. Candidates should come from a corporate or BPO background, ideally with exposure to executive-level support. Avoid candidates who have been call center agents for many years without progression, as this may indicate limited initiative. Avoid candidates who have been operations managers for a long time, since they may not be interested in individual contributor work. Prefer candidates who have shown career progression, such as moving from agent to team lead or specialist within a few years. 3. Skill and Role Level Clarification - The role should target individuals at an executive assistant level, capable of independent decision-making and critical thinking, not entry-level virtual assistants limited to data entry or basic tasks. 4. Language Requirement Adjustment - Spanish proficiency should remain listed as a plus, but not a requirement. 5. Schedule and Availability The position requires weekend shifts (Saturday through Wednesday, PST), with training conducted Monday through Friday. Candidates must be willing to work weekends; this should be clearly stated as non‑negotiable to prevent future misalignment. 6. Compensation and Contractor Status Transparency The job description should explicitly state that the role is an independent contractor position under Sphere Rocket, meaning no company-provided benefits. Compensation range remains USD 5–10 per hour, depending on experience Profiles to Exclude: Candidates whose most recent or primary experience is at the Operations Manager level or above (e.g., Director, VP, or other senior leadership roles) are not aligned with what Kim is looking for Kim noted that she has consistently been receiving candidates with this background, and would like this to be addressed in future shortlisting SEND ORIGINAL RESUMES NOT THE AI CUSTOM RESUME 24 hours before alignment session TO BE REPLACE Peter James Najarro (VA1) Schedule notes: Tuesday, May 19th at 9:30 AM PST (11:30 AM CST).