Operations Manager

Employer based in · Remote

Hiring talent from: all countries

• Operations Manager (VA1)• Team Leadership & Accountability• Conduct daily and weekly team accountability check-ins with internal and external team members • Follow up on assigned tasks, milestones, and deliverables to ensure thorough completion • Oversee other creative and technical team members (e.g., video editors, content creators) to ensure they follow instructions fully • Identify project bottlenecks or team obstacles early and escalate critical issues to leadership with recommendations for resolution • Project Coordination & Workflow Management• Track all active projects across departments to maintain schedules and scope • Coordinate project activities and maintain ownership timelines using Google Docs and Google Sheets • Assign daily tasks on behalf of leadership to ensure no critical assignments fall through the cracks • Organize, prioritize, and manage workloads across the team • Facilitate internal communication between team members and stakeholders • Reporting & Operational Visibility• Provide daily operational updates to the client • Create weekly leadership reports detailing project health and performance • Track and maintain team Key Performance Indicators (KPIs) and performance metrics on executive dashboards • Administrative & Operations Support• Handle day-to-day administrative tasks to remove operational friction for the CEO • Manage digital assets and file organization (e.g., moving source files and resource links across folders so other technical VAs can complete their jobs) • Navigate and manage data inside the company CRM (GoHighLevel) • SOP Development & Process Improvement (Long-Term Evolution)• Create, document, and maintain Standard Operating Procedures (SOPs) for current and future hires • Identify key opportunities to introduce workflow automation and optimize task delegation • Preferred Experience & Qualifications• Strong English communication skills (written and verbal) **IMPORTANT • Should have proven leadership experience in overseeing remote team members, managing workloads, and enforcing accountability, either from a corporate set-up or as a VA **IMPORTANT • Should have experience in SOP creation, managing timelines, checklists, and documentation **IMPORTANT • Should have a basic understanding of video editing or content production workflows to better manage creative assets **IMPORTANT • Experience in using GoHighLevel (or willingness to learn), or a similar CRM, is preferred • Experience in using any AI tools is preferred • Should be well-versed in using Google Workspace (Sheets, Docs, Gmail, etc.) or MS Suite (Excel, Word, etc.) • Experience in using any project management tools (e.g., ClickUp, Asana, Trello) is preferred • Experience in the AI Automation industry is a plus • Preferred Traits & Personality• Organized • Proactive • Resourceful • Self-Starter / Independent • Detail-Oriented • Outgoing / Personable • Analytical / Problem Solver • Creative / Innovative • Strong Communicator • Adaptable / Flexible • Team-Oriented • Collaboration Hours• Monday to Friday (40 hours/week) • 8:00 AM to 5:00 PM EST • Compensation Range• $7/hour and up • Communication Tools• Work Email • WhatsApp • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Tiffany Price - Onboarding Schedule notes: To be replace: John Paul Guardailao Capacet