Sales Development Manager / Outbound Player Coach

Employer based in · Remote

Hiring talent from: all countries

Sales Development Manager / Outbound Player Coach (VA1) • Personally conduct high-volume outbound calling to prospective U.S. clients. • Prospect and engage executives, business owners, high-net-worth individuals, executive • assistants, and other potential private aviation clients. • Qualify prospects and schedule appointments for the sales team. • Consistently follow up with prospects across phone, email, SMS, and other appropriate channels. • Maintain accurate prospect activity and pipeline information inside the CRM. • Test and improve outbound scripts, messaging, sequences, and objection handling. • Help establish daily and weekly activity KPIs. • Track calling activity, conversations, appointments, conversion rates, and pipeline performance. • Identify what is and is not working and recommend improvements based on actual results. • Document processes as the outbound department develops. • Help recruit, onboard, and train future outbound representatives. • Coach future SDRs and appointment setters on calling, messaging, objection handling, and follow-up. • Eventually help manage the performance and accountability of the outbound team NON-NEGOTIABLE REQUIREMENTS Candidates must meet all three requirements below. 1. EXCEPTIONAL SPOKEN ENGLISH • Near-native or native-level spoken English. • Excellent communication with U.S.-based prospects. • Professional, confident, natural phone presence. • Comfortable speaking with executives, business owners, and high-net-worth individuals. • Must not sound scripted or uncomfortable during cold calls. 2. DEMONSTRATED HIGH-VOLUME OUTBOUND CALLING EXPERIENCE • Several years of direct outbound sales, appointment setting, SDR, or business development experience. • Must have personally performed high-volume outbound calling for an extended period. • Comfortable making a large number of outbound calls every day. • Strong experience with cold calling, follow-up, qualification, objection handling, and appointment setting. • Must be able to provide specific examples of previous outbound activity and results. • Candidates whose experience is primarily inbound sales, customer service, account management, or administrative support will not be considered. 3. PRIOR LEADERSHIP AND COACHING EXPERIENCE • Previous experience training, coaching, supervising, or leading SDRs, appointment setters, or outbound sales representatives. • Experience helping establish KPIs and performance expectations. • Comfortable reviewing activity and conversion metrics and holding team members accountable. • Able to help document and improve outbound processes • PREFERRED  Has several years of proven hands-on outbound/SDR/BDR experience and can still personally make calls when needed. Has experience leading or managing SDRs, BDRs, appointment setters, or outbound sales representatives. Can work alongside you to build and structure the outbound department, including systems, procedures, workflows, and accountability. As you clarified on our call, you already have your own training; you're looking for someone experienced enough to help implement and develop the structure with you. Understands how to establish, monitor, and improve sales KPIs and conversion metrics. Can create and improve SOPs, scripts, cadences, qualification criteria, CRM workflows, dispositions, reporting, and outbound playbooks. Has experience reviewing calls, coaching reps, addressing underperformance, and holding an outbound team accountable. WHAT SUCCESS LOOKS LIKE FIRST 30 DAYS • Learn Thrust Aviation's services, positioning, ideal client profile, and systems. • Begin personally executing outbound campaigns. • Establish baseline activity and conversion metrics. • Identify opportunities to improve scripts, targeting, and outreach. FIRST 60 DAYS • Consistently execute high-volume outbound activity. • Generate qualified appointments and opportunities. • Help refine scripts, sequences, KPIs, and processes based on actual performance. • Begin documenting the outbound playbook. FIRST 90 DAYS • Demonstrate a repeatable outbound process producing measurable opportunities. • Establish clear KPIs and reporting for the department. • Help define the profile and onboarding process for additional SDR hires. • Be prepared to help train and coach additional outbound representatives as the department grows. WHO WILL SUCCEED IN THIS ROLE The right person is someone who can say: I've personally done this before. I know how to pick up the phone, create conversations, book appointments, measure what works, and help other SDRs do the same. We are not looking for someone who only wants to manage a team. We are also not looking for someone who wants to learn outbound sales for the first time. We need someone who can produce first, help us build the system second, and eventually help lead the team.  COMPENSATION Competitive compensation based on experience and demonstrated track record. We are willing to pay more for the right candidate who has both proven outbound production experience and leadership capability. To be replaced: Maricel Monsanto FI Notes: 1. Tightened Non-Negotiable Criteria: • 3+ Years Outbound Sales Experience: Proven track record in outbound prospecting or outbound sales. • Direct SDR/BDR Management: Hands-on experience managing, and coaching sales reps. • Infrastructure & Process Building: Verified experience creating SOPs, building KPI scorecards, writing scripts, and setting up CRM/dialer workflows. • Near-Native US Communication: Flawless spoken English with a strong, executive US phone presence. 2. New Vetting & Pre-Approval Workflow: • Strict Pre-Screening: Our team will thoroughly evaluate each candidate against all four non-negotiables above prior to submission. • Client Pre-Approval First: We will send you the candidate profiles for your review before any interview is scheduled. Only candidates you explicitly approve will move to a live session. • Quality Over Quantity: We will focus strictly on vetted candidates, even if that means presenting only 1–2 top-tier profiles at a time.