Customer Service VA

Employer based in · Remote

Hiring talent from: all countries

• Customer Service VA (VA1-VA2)• Handle inbound and outbound calls from clients regarding:• Services, appointments, promotions, and general inquiries • Provide accurate and timely information about Luminare Aesthetics and Wellness services, policies, and promotions • Schedule, reschedule, and confirm client appointments using the company's booking system • Respond to client calls, texts, and messages, including inquiries received through social media and digital advertising campaigns • Manage and follow up with leads generated through social media and digital marketing channels • Address client questions and concerns professionally, resolving issues when possible and escalating matters when necessary • Maintain detailed and accurate records of client interactions, inquiries, appointments, and follow-ups • Coordinate with front desk staff across spa locations to ensure consistent and seamless client support • Assist with administrative tasks related to customer service, scheduling, and client communication as needed • Support the front desk team with training and education-related activities as required • Uphold Luminare Aesthetics and Wellness' standards for professional, responsive, and exceptional client care • Open to train • Preferred Experience & Qualifications (VA1-VA2)• Strong English communication skills (written and verbal) • Spanish Bilingual **IMPORTANT • Should have customer service experience either from a corporate set-up or as a VA **IMPORTANT • Should be well-versed in using GSuite, Microsoft 365 & AI Tools • Experience in using Podium, Google Chat, and FrontDesk or any similar tools would be ideal • Having a healthcare , aesthetics or medical spa industry experience is a huge plus • Preferred Traits & Personality (VA1-VA2)• Strong and open communicator • Responsive • Detail oriented • Organized • Proactive • Can build rapport • Client experience focused • Collaboration Hours (VA1-VA2)• Monday to Friday • 8:00 AM to 5:00 PM CST • Saturday 9:00 AM - 2:00 PM / 3:00 PM CST • Sunday ( 2 hours work)• Shifting schedules • Compensation Range (VA1-VA2)• $4/hour and up • Communication Tools (VA1-VA2)• Work Email • Google Chat • Slack • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Shanda Spire - Onboarding • Important Notes• Same role, same task lists. • Ability to work a flexible schedule, including rotating Saturday as required. • Kindly source more candidates, as the client needs to hire two VAs for the same role • Spanish Bilingual **IMPORTANT Schedule notes: To be coordinated by the Fulfillment & Admin Team