Customer Support VA

Employer based in · Remote

Hiring talent from: all countries

• Customer Support VA (VA1)• Phone & Call Support• Answer incoming phone calls • Check voicemails • Return phone calls • Make calls to clients to request missing documents • Customer Support & Follow-Up• Handle customer queries and complaints • Conduct customer follow-ups • Provide support to customers • Build and nurture strong customer relationships • Set appointments with client when appropriate during customer interactions • Social Media Customer Engagement• Engage with customers and prospects through social media platforms • Respond to customers and prospects through social media without posting content • Support & Knowledge• Use the provided FAQs as a guide when assisting customers • Learn the client's processes from the client's team • Preferred Experience & Qualifications• Strong English communication skills (written and verbal) • Should have customer support experience either from a corporate set-up or as a VA **IMPORTANT • Should be well-versed in using Microsoft 365 & AI Tools • Female candidate is a deal breaker **IMPORTANT • Having a law industry experience is a huge plus • Should have pleasant personality, an energetic attitude, strong rapport-building skills, coachability, and the maturity to handle client concerns professionally. • Since the VA will represent the law firm, he also emphasized the importance of a professional and presentable appearance during interviews, preferably in business-casual attire rather than a T-shirt. • The clients are open to candidates without prior law firm experience and prefer candidates with a starting rate of $4/hour.  • Preferred Traits & Personality• Organized • Resourceful • Detail-Oriented • Analytical / Problem Solver • Bubbly • High energy • Friendly • Can build rapport • Collaboration Hours• Monday to Friday • 9:00 AM to 6:00 PM EST • Compensation Range• $4/hour and up • Communication Tools• Work Email • Microsoft Office • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Devang Shah - Onboarding • Important Notes • Female candidate is a deal breaker **IMPORTANT • Having a law industry experience is a huge plus • Kindly keep in mind the candidate's personality as you are sourcing • Client prefers to receive updates through SMS NOTE:   PLEASE SEND THE RESUME AND DISC PROFILE OF THE CANDIDATES FOUR HOURS BEFORE THE FINAL INTERVIEW IN SLACK AND EMAIL. Kindly send also to this email geraldine@shahilg.com. Devang is looking for candidates with a pleasant personality, an energetic attitude, strong rapport-building skills, coachability, and the maturity to handle client concerns professionally. Since the VA will represent the law firm, he also emphasized the importance of a professional and presentable appearance during interviews, preferably in business-casual attire rather than a T-shirt.  The clients are open to candidates without prior law firm experience and prefer candidates with a starting rate of $4/hour. Schedule notes: To be coordinated by the Fulfillment & Admin Team