Credit Support Executive Assistant

Employer based in · Remote

Hiring talent from: all countries

• Credit Support Executive Assistant (VA1)• Credit Bureau & Documentation Management• Review and interpret credit reports from Experian, Equifax, and TransUnion • Identify and organize collections, dispute cycles, and special information. • Draft and prepare documentation, templates, and letters using Credit Hero software • Maintain client files in CRM with strict confidentiality • Ensure accurate onboarding by sending forms and capturing client details • Workflow & GHL Operations• Update pipelines and case notes directly in GoHighLevel (GHL) • Configure and monitor automations for appointment reminders, follow‑ups, and client notifications • Track missing documents and trigger reminders through GHL workflows • Escalate client issues promptly using GHL task management • Support retention by ensuring smooth client progress across the pipeline • Client Communication & Support• Manage email correspondence and appointment scheduling • Respond to client inquiries with professionalism and accuracy • Provide timely updates on case progress and dispute cycles • Coordinate with internal teams via Slack for escalations or clarifications • Reinforce client satisfaction through proactive communication • Preferred Experience & Qualifications• Strong English communication skills (written and verbal) • Should have admin support experience either from a corporate set-up or as a VA **IMPORTANT • Should have experience in GoHighLevel CRM **IMPORTANT • Proficiency in setting up and monitoring automations for reminders, follow‑ups, and client communication. • Ability to manage appointment scheduling, reminders, and follow‑ups • Skilled in professional email communication and escalation processes • Basic knowledge of Credit Hero software for preparing templates, letters, and client documentation • Preferred Traits & Personality• Organized • Proactive • Resourceful • Self-Starter / Independent • Detail-Oriented • Outgoing / Personable • Analytical / Problem Solver • Creative / Innovative • Strong Communicator • Adaptable / Flexible • Team-Oriented • Confident • Collaboration Hours• Monday to Friday (20 hours per week)• 9:00 AM to 1:00 PM EST • Part time initially and could grow into full time eventually • • Compensation Range• $4/hour and up • Communication Tools• Work Email • Slack • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Najá Jones - Onboarding  • Important Notes• Should have experience in GoHighLevel CRM **IMPORTANT Schedule notes: • To be coordinated by the Fulfillment & Admin Team