GoHighLevel Implementation & Client Support Specialist

Employer based in · Remote

Hiring talent from: all countries

• GoHighLevel Implementation & Client Support Specialist  • About the Role We are seeking a highly experienced GoHighLevel (GHL) Virtual Assistant who can independently set up, manage, troubleshoot, and optimize GHL accounts for our clients. This is not an entry-level GHL position. We are looking for someone who already knows the platform inside and out and can confidently work inside a live client account with minimal technical training. You will help clients implement the systems that support their marketing, lead generation, investor outreach, appointment booking, and follow-up processes. You must be comfortable communicating directly with clients, following documented processes and Loom instructions, troubleshooting when something doesn't work, and explaining what you've done in clear English. The goal: When a client has a GHL implementation or technical issue, you can understand the problem, determine the solution, implement it, test it, and clearly communicate the outcome.  Must Be Able To: GHL Account Setup Set up a client's GHL account for their business Configure business profile and account settings Set the correct timezone Configure phone numbers Set up a dedicated sending domain Connect and configure the client's domain Verify that core account settings are properly configured before launch • SMS/Texting Registration & Compliance Take texting registration from setup through approval, including: Completing the required registration process Helping ensure the client's website meets registration requirements Confirming working Privacy Policy and Terms pages Confirming required business contact information Setting up consent forms correctly Configuring chat widgets appropriately Troubleshooting rejected registrations and making the necessary corrections for resubmission You should have experience dealing with registrations that did not get approved on the first attempt. • Landing Pages & Funnels Build and customize pages using existing templates, including: Webinar registration pages Lead magnet funnels Thank-you pages Forms and opt-ins Connecting pages to the appropriate workflows and follow-up • CRM, Pipelines & Investor Tracking Configure GHL around how the client actually tracks leads and investors, including: Pipelines and opportunity stages Custom fields Tags Smart Lists Contact organization and segmentation • Workflows & Automations Build, manage, and troubleshoot workflows such as: Speed-to-lead alerts Appointment reminders Lead follow-up Investor follow-up Re-engagement sequences Email and SMS sequences Internal notifications Form and funnel automations You must also be able to diagnose why a workflow stopped running, identify the cause, correct it, and test the solution. • Calendars & Booking • Create and configure calendars Set availability Create booking links Connect calendars to workflows and reminders Troubleshoot scheduling issues • Contact Management Import contacts Map fields correctly Identify and manage duplicates Apply tags Build Smart Lists Verify data after an import Troubleshoot incorrect or missing contact data • Email & SMS Build and manage email campaigns Build and manage SMS campaigns Troubleshoot bounce-backs and delivery issues Connect campaigns to workflows Verify that messages and triggers are functioning properly • Testing & Quality Control Nothing should be launched to real leads without testing first. You must be able to: Create/use test contacts Run workflows from beginning to end Confirm triggers fire correctly Verify email and SMS delivery Check field updates, tags, pipeline movement, and notifications Identify and fix errors before launch • Client Communication Because you will communicate directly with clients, you must have: Clear written English Strong spoken English Professional client communication Ability to explain technical issues in simple language Strong attention to detail Ability to ask the right questions when information is missing Ability to provide clear updates when work is completed You must also be able to overlap with U.S. business hours. • Nice to Have Experience with the following is preferred but not required: AI agent setup and implementation Reading and editing existing code steps inside workflows Zapier Make Other CRM/integration platforms Lead generation systems Real estate or investor-related businesses • Required GHL Skills Assessment — Loom This is a required part of the application process. Candidates must submit a 5–10 minute Loom video with screen and voice recording inside a real GoHighLevel account. We want to see you working inside GHL and explaining what you have actually built or troubleshot. • Please demonstrate examples of the following five areas: • 1. Landing Page/Funnel Show us a landing page or funnel you built and the workflow connected to it. 2. Texting Registration Show/explain a texting registration you personally took through approval. Bonus: Show one that was initially rejected, explain why it was rejected, and what you changed to get it approved. 3. Workflow Show a follow-up or appointment-reminder workflow you built. Explain: What triggers it What it does How you tested it before launch 4. Contact Import Show how you completed a contact import. Explain: How you mapped the fields How you handled tags/custom fields How you verified the import afterward 5. Troubleshooting Show us a workflow that stopped running or wasn't behaving correctly. Explain: What the problem was How you investigated it What caused it How you fixed it How you verified the fix Important: A presentation or Loom where you simply talk over slides will not qualify. We need to see you navigating and demonstrating your skills inside an actual GoHighLevel account. • Ideal Candidate You may be a great fit if you: Already work inside GoHighLevel regularly Enjoy troubleshooting and figuring out why something isn't working Don't need someone to teach you the fundamentals of GHL Are comfortable taking ownership of a task from start to finish Test your work rather than assuming it works Communicate clearly when something is wrong Can work directly with clients professionally Follow SOPs but can also think independently when something unexpected happens Are highly organized and detail-oriented • Working schedule: 8am - 4pm EST Full Time • open to paying more for a highly experienced candidate • Pay: 10/hr