Customer Support Specialist
Employer based in · Remote
Hiring talent from: all countries
• Customer Support Specialist (VA1)• Inbound & Outbound Customer Support • Handle inbound customer inquiries and general incoming telephone calls • Conduct outbound follow-up calls to clients to collect required documentation and details • Administrative & Communication Support • Manage follow-up email communications with clients using Microsoft Outlook • Preferred Experience & Qualifications• Strong English communication skills (written and verbal), with a clear, neutral accent is acceptable **IMPORTANT • Should have customer service and inbound/outbound call handling experience either from a corporate setup or as a VA **IMPORTANT • Experience utilizing any CRM systems is preferred • Proficiency in Microsoft Outlook or Gmail for email management is preferred • Preferred Traits & Personality• Organized • Detail-oriented • Proactive • Resourceful • Personable • Inquisitive • Collaboration Hours• Monday to Friday • 9:00 AM to 6:00 PM EST (40 hours/week) • Compensation Range• $4/hour and up • Communication Tools• Work Email • WhatsApp • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Christine Jarvis - Onboarding • Important Notes• Client & Business Profile: Christine Jarvis, Christine Jarvis State Farm Insurance, insurance agency. Schedule notes: To be coordinated by the Fulfillment & Admin Team
What you'll do
Required
Nice to have
Important Hiring Information
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