Inside Sales Agent

Employer based in · Remote

Hiring talent from: all countries

• Inside Sales Agent (VA1)• Inbound Lead & Customer Management• Answer incoming calls and respond to customer inquiries through Housecall Pro, phone, email, and SMS, providing a professional and helpful first point of contact • Handle overflow calls through the Housecall Pro live-answer system, capture accurate customer information and notes, and ensure no opportunities are lost to voicemail • Follow up quickly with missed calls, unbooked leads, and customers who need additional information before scheduling • Communicate with customers and technicians to understand service needs, provide accurate information, and keep customers informed about appointment timing or delays • Sales & Customer Follow-Up• Convert inbound inquiries into booked plumbing service appointments by confidently understanding the customer's needs and guiding them toward the appropriate service • Follow up with previous customers, open/unsold estimates, and inactive customers to generate additional service opportunities • Promote appropriate services such as maintenance, drain cleaning, inspections, and THE DRAIN CO. annual maintenance membership, using a helpful, non-pressure approach • Follow up after completed jobs to confirm customer satisfaction, identify additional service opportunities, and request Google reviews when appropriate • Scheduling, CRM & Lead Management• Schedule appointments in Housecall Pro based on customer needs, technician availability, job duration, and the type of plumbing service required • Coordinate closely with technicians and dispatch, understanding that different technicians and jobs require different amounts of time and maintaining appropriate scheduling buffers • Maintain accurate customer information, call notes, follow-up dates, lead status, and call dispositions in Housecall Pro, tracking leads from initial contact through booked, lost, follow-up, or completed status • Maintain daily sales/activity reporting covering lead activity, follow-ups, appointments booked, estimates contacted, memberships sold, and other relevant sales outcomes • Preferred Experience & Qualifications• Excellent English communication skills (written and verbal)• Should have little to no accent • Should have phone call handling experience either from a corporate set-up or as a VA **IMPORTANT • Experience handling inbound and outbound customer calls, lead follow-up, and appointment setting • Proficient with Housecall Pro or able to quickly learn CRM and scheduling software • Confident, friendly, persistent, and professional on the phone • Comfortable with sales, follow-ups, and converting inquiries into booked appointments • Preferred Traits & Personality• Organized • Proactive • Resourceful • Self-Starter / Independent • Detail-Oriented • Outgoing / Personable • Analytical / Problem Solver • Creative / Innovative • Strong Communicator • Team-Oriented • Good sense of humor • Patient • Collaboration Hours• Monday to Friday• 7:30 AM to 4:30 PM PST • Compensation Range• $5/hour and up • Communication Tools• Work Email • WhatsApp • Slack • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Star Tomlinson - Onboarding • Important Notes• The client has not signed the contract yet. Kindly pause sourcing for VAs until further notice Schedule notes: • To be coordinated by the Fulfillment & Admin Team