Medical VA

Employer based in · Remote

Hiring talent from: all countries

• Medical VA (VA1)• Client & Caregiver Communication• Manage inbound and outbound phone calls through RingCentral, communicating professionally with new and existing clients, caregivers, and prospective clients while maintaining a helpful and welcoming experience. • Assist with scheduling, appointment coordination, follow-ups, and other routine client or caregiver requests, while learning and following the company's established processes. • Demonstrate excellent spoken English, clear pronunciation, strong active listening, and the ability to communicate effectively with individuals with different personalities and communication styles. • Handle challenging conversations calmly and professionally, helping de-escalate concerns, identify the client's needs, and appropriately escalate issues to the appropriate team member when necessary. • Lead & Administrative Support• Nurture prospective leads through timely and professional follow-up, build rapport, understand their needs, and help move qualified opportunities forward. • Maintain accurate notes and follow-up information from client, caregiver, and lead interactions to ensure important details are organized and easy for the team to reference • Organize digital files, folders, documents, and other business information in Google Drive and Google Docs, helping maintain a clean and structured digital workspace • Collaborate with the team through Zenzap, Zoom, and WhatsApp as needed for communication, training, process updates, and day-to-day support • Preferred Experience & Qualifications• Excellent English communication skills (written and verbal)• Little to no accent • Should have phone call handling experience either from a corporate set-up or as a VA **IMPORTANT • Strong active listening, communication, and interpersonal skills, with the ability to interact professionally with different personalities **IMPORTANT • Able to remain calm under pressure, handle difficult conversations, de-escalate concerns, and recognize when an issue needs to be escalated • Adaptable and coachable, with a willingness to learn new procedures, accept feedback, and follow established workflows and SOPs • Confident handling inbound and outbound calls and comfortable speaking with new and existing clients, caregivers, and prospective leads • Preferred Traits & Personality• Organized • Proactive • Resourceful • Self-Starter / Independent • Detail-Oriented • Outgoing / Personable • Analytical / Problem Solver • Creative / Innovative • Strong Communicator • Adaptable / Flexible • Team-Oriented • Good time management • Collaboration Hours• Monday to Friday (20 hours per week)• 9:00 AM to 1:00 PM EST • Part time initially and could grow into full time eventually • Compensation Range• $4/hour and up • Communication Tools• Work Email • WhatsApp • Ring Central • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Reavonne Campbell - Onboarding • Important Notes• The client has not signed the contract yet. Kindly pause sourcing for VAs until further notice Schedule notes: • To be coordinated by the Fulfillment & Admin Team