Sales Recovery / Lead Reactivation VA

Employer based in · Remote

Hiring talent from: all countries

Sales Recovery / Lead Reactivation VA (VA1) • Working inside HubSpot to identify older leads, open opportunities, estimates, and customers who have stopped responding. • Calling, texting, and emailing customers to re-engage them. • Following a structured follow-up process rather than making one attempt and moving on. • Finding out where the customer is in their decision-making process and why the project stalled. • Identifying customers who are still interested and getting them back in front of one of our designers. • Scheduling appointments or creating clear follow-up tasks for our sales team when appropriate. • Keeping detailed and accurate notes in HubSpot after every interaction. • Updating lead/deal statuses so our CRM accurately reflects what is happening. • Helping us identify opportunities that may have been lost simply because of poor or inconsistent follow-up. • Providing regular reporting on contacts attempted, customers reached, appointments recovered, opportunities reactivated, and ultimately sales generated from the recovery effort. • • Experience and Proficiency • Some of the qualities we consider especially important are: • Excellent spoken and written English. • Strong outbound calling experience. • Previous sales, appointment-setting, lead-recovery, or customer follow-up experience. • Comfortable handling objections and hearing no without becoming discouraged. • Persistent without being pushy or aggressive. • Organized and disciplined with follow-up. • Strong CRM skills. HubSpot experience would be a major plus. • Able to work independently and manage a pipeline without needing constant supervision. • Detail-oriented when entering notes, tasks, and dispositions. • Comfortable being measured against KPIs and results. • Good judgment regarding when to continue pursuing an opportunity and when to close it out. • Coachable and willing to learn our products, sales process, and company. • Reliable and consistent. • Primary focus is sales recovery and lead reactivation, not new lead generation. • The VA will work primarily with leads and opportunities that are 14+ days old or have gone inactive. • The VA must maintain accurate HubSpot notes, update lead/deal statuses, create follow-up tasks, and consistently work a defined recovery pipeline. • Strong outbound phone skills are extremely important.  • Someone confident, conversational, professional, persistent without being pushy, and comfortable speaking with U.S.-based customers. • Please prioritize candidates with experience in sales follow-up, lead reactivation, appointment setting, inside sales, or higher-ticket consumer sales.  • HubSpot experience is strongly preferred. • Candidate to be comfortable with performance metrics such as calls attempted, customers reached, appointments recovered, opportunities reactivated, and revenue generated. • Candidate must be able to work hours that overlap with Pacific Time. • TOOLS: • Must: Experience working in a CRM, preferably HubSpot. Must be comfortable updating contact/deal records, entering detailed notes, changing deal stages/statuses, creating follow-up tasks, and managing a pipeline. • Advantage: HubSpot specifically, RingCentral or similar VoIP/phone system, Microsoft Outlook / Microsoft 365, Excel or Google Sheets, and experience using email/text follow-up tools. • Working Hours: • Monday–Friday, 10:00 AM–7:00 PM Pacific Time, with a 1- hour lunch. • Pay: $4 and $7/hr. -** open to corporate experienced candidate • Start Date: ASAP • Personality Requirements:• Self-motivated and proactive in problem-solving • Team-oriented, dependable, and consistent • Thrives in a fast-paced, customer-first environment • Strong attention to detail and follow-through • VA Communication Tools:• Work Email • Slack NOTES: This is not primarily an administrative position. We need someone who is comfortable communicating directly with potential customers and taking ownership of older sales opportunities that have gone cold or have not been properly followed up on. The main objective of this role is to recover revenue from leads and opportunities already in our system. Our designers will continue to own their active/new opportunities during the initial sales process. We are looking for this person to focus primarily on opportunities that have aged out of the normal follow-up window, particularly leads that are roughly 14+ days old or have otherwise gone inactive. The person we hire needs to have a strong phone presence. We do not want someone who is uncomfortable making outbound calls or who relies primarily on email. They should sound professional, confident, friendly, and natural when speaking with customers in the United States. Experience with home improvement, window coverings, construction, remodeling, in-home sales, or another higher-ticket consumer product would be helpful, but it is not required. Strong sales-recovery and communication skills are more important to us than direct industry experience. One thing I want to emphasize is that we are not looking for an aggressive telemarketer. These are people who have already contacted our company, requested information, received an estimate, or previously showed interest in doing business with us. The VA's job is to professionally reconnect with them, determine whether there is still an opportunity, and move qualified customers back into our sales process. We would also prefer someone who is comfortable working during hours that overlap with Pacific Time since most of our customers are in Northern California. When you screen candidates, I would like particular attention paid to their actual phone communication skills. If possible, please prioritize candidates with proven outbound sales or lead-reactivation experience and provide any call recordings, role-play results, or other examples that demonstrate how they communicate with customers. TO BE REPLACE: Nadene Tesaluna (VA1)