Customer Service Representative.

Employer based in · Remote

Hiring talent from: all countries

Customer Service Representative • Job Summary • Customer service representatives assist assigned Account Manager(s) with customers complaints, order input, and processing claims and returns. • Essential Duties and Responsibilities • Including but not limited to: • Responsible customer support administrative functions, including: •  Input customer orders into the internal system ensuring that they are processed and followed up in an efficient and timely manner through their entire life cycle. • Set up new customer accounts and keep the existing ones up to date • Submit document requisitions to document management team and deliver them to the customer when processed • Submit customer complaints and returns to internal investigative team • Follow up with the customers regularly for timely close out of pending matters and ensure their satisfaction • Liaise with quality team as needed on product clearance status • Liaise with warehouse and logistics teams regarding inbound and outbound product statuses • Liaise with the accounting department on payments and credit application • Overall interdepartmental liaison to ensure customers service expectations are met or surpassed, including: • Coordination with warehouse regarding priority orders • Liaison with logistics on outbound logistics statuses • Other duties and tasks as assigned • Providing outstanding customer service • Answering incoming calls and address customer/account managers questions & requests • SignRequest – preparing, sending and follow up on NDAs, Waivers, SKU Approvals and TLCs • Developing and documenting knowledge into helpful content that can help the team find answers and resolve issues in the most efficient way. • Evaluate the quality of all services and identify areas that need improvements • Creating SOPs for new processes and keeping the existing ones up to date. • Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. • The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience : High School Degree or Equivalent • Skills • Excellent organizational, leadership, written and verbal communication skills • Experience facilitating presentations and internal training • Strong ability to problem solving • Ability to work efficiently with limited supervision • High degree of accuracy & attention to detail Excellent organization & time management skills Personable temperament • Determined and tenacious • Strong computer skills, Microsoft Office skills Position is Full-time, Monday through Friday Rate: $5/hr  Working Hours: 8:30am-5pm PST/ Fulltime