Executive Assistant

Employer based in · Remote

Hiring talent from: all countries

• Executive Assistant (VA1)• Client Relations & Lead Management• Manage incoming calls (approximately 15–20 new inquiries weekly), texts, emails, and customer messages; respond to swim lesson inquiries and collect lead information from Wix Forms • Follow up with prospective and current clients, provide approved pricing and enrollment information, and manage lesson scheduling, confirmations, reminders, and rescheduling • Maintain accurate lead records, track follow-up actions, identify enrollment-ready leads, and escalate complex concerns or sales opportunities to Kiana when needed • Administrative & Business Support• Handle invoicing, routine customer service questions, email requests, and basic administrative tasks to support daily business operations • Compile and organize grant application records, maintain client and lead information, and keep schedules and relevant business files updated • Monitor daily activity, document client concerns and scheduling changes, and provide Kiana with regular updates on leads, follow-ups, enrollments, and issues requiring attention • Preferred Experience & Qualifications• Strong English communication skills (written and verbal) • Should have admin support experience either from a corporate set-up or as a VA **IMPORTANT • Proficient in basic data entry for invoicing, recordkeeping, and compiling and organizing information • Should have experience in executive assistance, customer service, handling calls, emails, lead follow-ups, and appointment scheduling • Preferred Traits & Personality• Organized • Proactive • Resourceful • Self-Starter / Independent • Detail-Oriented • Outgoing / Personable • Analytical / Problem Solver • Creative / Innovative • Strong Communicator • Adaptable / Flexible • Team-Oriented • Energetic • Passionate about helping people • Collaboration Hours• Monday to Friday (20-32 hours per week)• 10:00 AM to 3:00 PM CST • Will be finalized during FI • Compensation Range• $4/hour and up • Communication Tools• Work Email • WhatsApp • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Kiana Pauline - Onboarding • Bootcamp Registration Form Schedule notes: • Friday, October 16th at 9:00 AM CST