Client Care VA

Employer based in · Remote

Hiring talent from: all countries

• Client Care VA (VA1)• Answer incoming calls from potential customers inquiring about roofing services.• Schedule appointments for roof inspections and estimates. • Manage and maintain an organized calendar to coordinate appointments and ensure sufficient time for estimates. • Respond to customer emails and other communications. • Contact past clients to request reviews and feedback about completed work. • Follow up with previous customers approximately every six months to check customer satisfaction. • Contact past clients before winter and near the end of summer for seasonal checkups. • Assist with customer communications and follow-ups through the CRM. • Help organize and manage client information and contact lists. • Assist with setting up and using the GoHighLevel CRM as the business's systems are developed. • Help establish and improve administrative workflows and customer communication processes. • Preferred Experience & Qualifications• Strong English communication skills (written and verbal) • Should have client care experience either from a corporate set-up or as a VA **IMPORTANT • Should have CRM management experience, preferably with Go High Level • Experience in using dialers is a plus • Experience in using Google Workspace is a strong plus • Experience in the roofing industry is a huge plus • Preferred Traits & Personality• Organized • Self-Starter / Independent • Outgoing / Personable • Collaboration Hours• Monday to Friday, TBD Alaska Time (20 hours per week) • Part-time initially and could grow into full-time • Compensation Range• $4-6/hour and up • Communication Tools• Work Email • Slack • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Wyatt May - Onboarding • Important Notes• The VA should be comfortable handling a variety of day-to-day administrative responsibilities and communicating directly with clients and subcontractors. Schedule notes: Wednesday, October 21st at at 8:30 AM Alaska Time (11:30 AM CST)