IT Support Specialist

Employer based in · Remote

Hiring talent from: all countries

IT Support Specialist • Salesforce administration: Build and maintain fields, picklists, validation rules, page layouts, reports and dashboards Build and maintain Flows that automate how records are created, converted and updated Manage users, profiles, permission sets and integration users Keep data clean: duplicate rules, imports, and bulk updates with Data Loader • HubSpot administration Manage the Salesforce to HubSpot sync: field mappings, sync rules and sync errors Maintain properties, forms, lists and workflows Manage users and permissions Integrations and automation Maintain the integrations between our systems (such as Zapier, n8n and Calendly) and monitor them for failures Use Claude to build automations, scripts, reports and small internal tools that save the team time Document each process and automation so others can understand and support it • Internal IT support Be the first point of contact for the team's IT questions Handle Microsoft 365 accounts: onboarding, offboarding, licenses, password resets and MFA Manage users and groups in Active Directory or Entra ID, following access and security rules Set up and troubleshoot laptops, software, email and access issues Own access reviews and offboarding, so no system depends on a departed person's account • Security and compliance Maintain our SOC 2 Type II controls and protocols once they are in place: access reviews, onboarding and offboarding records, and change documentation Follow those protocols in your own work, and help the team follow them • What you need Hands-on Salesforce admin experience: objects, fields, validation rules, Flows, reports, users and permissions Hands-on HubSpot admin experience, including the Salesforce integration Working knowledge of Microsoft 365 administration: user accounts, licenses, password resets and MFA Understanding of Active Directory or Entra ID: users, groups, access rules and least-privilege access General internal IT support experience: devices, software, email, access and basic troubleshooting AI-forward: you already use AI tools in your work and want to build automations and projects with Claude Clear written documentation, and the judgment to know when a fix needs sign-off before it ships Comfortable working within documented security and compliance controls • • Nice to have: Zapier and n8n experience is preferred. Certifications are welcome but not required. Salesforce Certified Administrator HubSpot certifications Microsoft 365 or Entra ID certifications Experience supporting a SOC 2 audit or maintaining SOC 2 controls Zapier and n8n experience (preferred): building, maintaining and troubleshooting workflows Basic scripting (Python, JavaScript, PowerShell) or SOQL • Tools: • Must: Salesforce, Hubspot, Microsoft 365, Advantage: Zapier, n8n, Calendly • Working Hours: Mondays are full days, 9:00am to 5:00pm EST Flexible rest of the week Rate: $4 -10 /hr. -** open to corporate experienced candidate