Medical VA

Employer based in · Remote

Hiring talent from: all countries

• Medical VA (VA1)• Patient Scheduling & Coordination• Schedule and coordinate patient appointments with therapists • Update and manage therapists' calendars • Follow up with new onboarding clients regarding appointments and next steps • Coordinate scheduling between patients and therapists • Insurance Verification & Billing Support• Verify patients' insurance eligibility and benefits • Contact insurance providers to confirm coverage and benefits • Provide service quotes based on insurance coverage and practice guidelines • Coordinate with the Billing Department regarding insurance, billing inquiries, and payment-related concerns • Patient Support & Communication• Answer incoming phone calls from patients and prospective clients • Respond to patient inquiries via email • Assist patients with scheduling, onboarding, and administrative concerns • Provide excellent customer service throughout the patient experience • Interdepartmental Coordination• Collaborate with the Clinical Department to ensure accurate scheduling and seamless patient care • Coordinate with the Billing Department and Clinical Department to facilitate communication, resolve issues, and support daily operations • Administrative Support• Maintain accurate patient records, scheduling information, and administrative documentation • Ensure timely follow-up with patients and prospective clients • Support daily administrative operations to keep the practice running efficiently • Preferred Experience & Qualifications• Strong English communication skills (written and verbal) • Should have Medical or Healthcare administrative skills and experience either from a corporate set-up or as a VA **IMPORTANT • Should have Google workspace experience **IMPORTANT • Experience in using healthcare platforms is a strong plus • Should have any CRM management experience, preferably in Zoho CRM • Experience using phone systems is a strong plus • Preferred Traits & Personality• Friendly • Client-Oriented • Confident • Organized • Proactive • Detail-Oriented • Strong Communicator • Adaptable / Flexible • Collaboration Hours• Monday to Friday • 9:00 AM - 6:00 PM US Eastern Time • Compensation Range• $4 - $6/hr. • Could go up after training, and VA output • Communication Tools• Work Email • Slack • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Georgina Jamron - Onboarding NOTE: Looking for someone fluently in english and with experience in verifications and scheduling clients To be replaced : Janine Alex Yamat