Client Fulfillment Manager

Employer based in · Remote

Hiring talent from: all countries

Client Fulfillment Manager Primary communication channel is text through the agent's CRM number. CFM responds as the agent to simple questions and looks up and sends information as needed. For anything needing a voice conversation, CFM checks the agent's calendar and texts back real availability, never a vague she'll call you. Start-of-day and end-of-day brief to the agent via [Slack/preferred channel]: what was sent, what's pending, and anything flagged. Escalation triggers to the agent immediately: [upset client, price or terms questions, deadline at risk, anything legal or financial]. Key Responsibilities: Buyer side: -Draft the Exclusive Buyer Agreement before each consultation for agent review, then send by e-sign after the agent closes the business. -Upload consultation notes to the CRM and set up search alerts the same day. -When a buyer flags a property, confirm it's active and available, map the route, request access from the listing side, confirm the showing assistant, and coordinate all parties. -Send a pre-showing reminder text as the agent. -Draft offers from the agent's dictation, gather proof of funds or a pre-qual letter, and send for agent approval before anything goes out. Listing side: -Prep listing agreements and draft CMAs (AI-assisted). -Coordinate vendors before photography. -Run the marketing checklist and MLS entry. -Coordinate showings and relay feedback. -Send the seller a weekly update, with same-day communication if a listing goes seven days without ashowing. -Transaction backup: track deadlines across every active file, draft addenda and repair requests for review, monitor the TC's portal or [dotloop/SkySlope], and flag anything off-track to the agent and TC before it becomes urgent. -Past client care: post-closing check-ins, referral asks, and ongoing touches per the agent's cadence. Boundaries: CFM does not negotiate, interpret contract terms, or give licensed advice. The agent handles all negotiation. Tools: Google suite zoom Follow up boss slack basic MLS (FlexMLS if possible) Working hours: Full-time Working schedule Monday-Friday 9am-5 pm CST - PT to start, then to FT Pay: $6 * open to corporate experienced candidate ($$)