Medical Administrator

Employer based in · Remote

Hiring talent from: all countries

• Medical Administrator (VA1)• Insurance & Care Plan Administration • Perform patient insurance verifications using the Availity portal and outbound carrier verification phone calls • Calculate patient insurance contributions and copays directly from verification details • Prepare and structure patient financial care plans based on verified insurance benefits • Open and close patient insurance and cash cases inside the electronic health record (EHR) practice system • Billing Liaison & Account Administration • Set up recurring patient payment plans and process scheduled patient transactions • Monitor, handle, and resolve patient payment declines • Serve as the administrative liaison between the clinic and the third-party billing company via email and Monday.com • Secondary / Additional Tasks • Reconcile and audit patient financial accounts against completed care plans to ensure billing accuracy • Complete in-house clinic HIPAA compliance training and administrative onboarding protocols • Preferred Experience & Qualifications• Strong English communication skills (written and verbal), with a clear neutral accent is acceptable **IMPORTANT • Should have healthcare/medical administration experience either from a corporate setup or as a VA **IMPORTANT • Willingness to undergo clinic-administered HIPAA compliance training **IMPORTANT • Experience navigating insurance verification portals (e.g., Availity) or electronic health records (EHR) platforms or similar is preferred • Familiarity with project management and liaison tools (e.g., Monday.com) or willingness to learn is a plus • Preferred Traits & Personality• Organized • Proactive • Resourceful • Self-starter • Detail-oriented • Analytical • Problem solver • Collaboration Hours• Monday to Thursday • 8:30 AM – 7:30 PM EST (with a 1-hour unpaid lunch break) (40 hours/week) • Compensation Range• $5/hour and up • Communication Tools• Work Email • Microsoft Teams • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Dr. Nicole Bonner (Healing Hands of Manahawkin) - Onboarding • Important Notes• Client & Business Profile: Dr. Nicole Bonner operates a specialized chiropractic practice focusing on Chiropractic Biophysics (CBP) supported by an in-office team of four, including Clinic Director Colleen. • Special Request Note (4-Day Condensed Shift): The candidate must commit to four 10-hour shifts weekly (Monday to Thursday) rather than standard 5-day scheduling. **IMPORTANT • Special Request Note (In-House HIPAA Training): The client explicitly declined third-party certification fees and will train the VA directly through their internal HIPAA compliance officer. **IMPORTANT • Sourcing Risk Note: Sourcing a specialized Medical Administrator with healthcare record exposure and the stamina for multi-hour insurance phone hold queues may require an extended sourcing timeline of up to 15 working days. Schedule notes: To be coordinated by the Fulfillment & Admin Team