Bilingual Customer Service Representative

Employer based in · Remote

Hiring talent from: all countries

• Bilingual Customer Service Representative (VA1)• Customer Service and Inbound Lead Management• Respond promptly and professionally to customer inquiries received through GoHighLevel, the company website, Google, Facebook, Instagram, phone calls, and other communication channels • Handle inbound calls and messages from English and Spanish-speaking customers regarding rental products, pricing, availability, and orders • Provide accurate information about rental products, services, and standard pricing using the company's available resources • Monitor and respond to incoming leads generated through paid advertisements, organic social media, and the company's website • Handle routine customer inquiries and order-taking, escalating complex or high-value sales inquiries to the client when necessary • Quotes, Invoices, and Sales Follow-Ups• Prepare and send accurate quotes and invoices to prospective customers • Follow up with prospective customers regarding pending quotes, inquiries, and potential bookings • Assist customers throughout the inquiry-to-booking process to help convert leads into confirmed reservations • Provide basic pricing information and refer customized or high-value sales opportunities to the client when necessary • Booking and Logistics Coordination• Open to train • Assist with scheduling and confirming customer reservations • Collect and document essential event and delivery information, including:• Customer information and event dates • Delivery addresses and rental items • Gate codes and access instructions • Building access, stairs, and other delivery-related requirements • Special instructions and relevant logistical details • Ensure booking and delivery information is accurately recorded in the company's systems • Communicate confirmed order details and relevant logistical information to the operations or delivery team • Generate and print order details through GoodShuffle Pro using the appropriate order-pulling function to help the operations team identify the items required for each booking • CRM and Order Management• Maintain accurate and organized customer records in GoHighLevel • Track customer communications, incoming leads, sales activities, booking statuses, and follow-up tasks • Organize and update customer information throughout the inquiry and booking process to prevent missed follow-ups and booking errors • Use GoHighLevel to manage incoming customer conversations and maintain an organized lead pipeline • Record and manage rental orders in GoodShuffle Pro, with training provided by the client • Administrative Support• Secondary responsibilities to be handled during downtime, as needed• Assist with basic data entry, including recording receipts and expenses when requested • Organize documents, files, and pictures within the company's designated folders • Provide basic administrative and organizational support as assigned by the client • Preferred Experience & Qualifications• Strong English communication skills (written and verbal) • Fluent in Spanish is a deal breaker **IMPORTANT • Should have customer support experience either from a corporate set-up or as a VA **DEAL BREAKER • Should be well-versed in using GSuite, Microsoft 365 & AI Tools • Should have GoHighLevel experience **DEAL BREAKER • Experience in using square,good shuffle pro square or any similar tools would be ideal • Having an entertainment industry experience is a huge plus • Preferred Traits & Personality• Organize • Proactive • Detail-Oriented • Can Build Rapport • Strong Communicator • Collaboration Hours• Monday, Tuesday, Thursday, Friday and Saturday • 10:00 AM to 2:00 PM CST (20 hours per week) • Part-time initially and could grow into full-time (30-90 days) • Compensation Range• $4/hour and up • Communication Tools• Work Email • SR Hub • Telegram • WhatsApp • Target Start Date• ASAP • Final Interview Schedule• To be coordinated by the Fulfillment & Admin Team • Zoom Recording Link• Vicky Ramirez - Onboarding • Important Notes• Fluent in Spanish is a deal breaker **IMPORTANT • Should have customer support experience either from a corporate set-up or as a VA **DEAL BREAKER • Open to Filipino Bilingual • Should have GoHighLevel experience **DEAL BREAKER • Contract not yet signed. Recruitment will remain paused until the contract is complete Schedule notes: To be coordinated by the Fulfillment & Admin Team