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Direct EmploymentFull-timeJob ID SR-1042Closes in 12 days
Customer Support Specialist
Employer based in United States · Remote
Hiring talent from: Philippines, Colombia, Mexico only
Help clinic staff resolve account and scheduling questions by chat and email for a growing software team.
What you'll do
- Answer chat and email tickets within agreed response times
- Document recurring issues for the product team
- Escalate technical bugs with clear reproduction steps
Required
- 2+ years in customer support
- Strong written English
- Reliable internet and quiet workspace
Nice to have
- Healthcare or SaaS experience
- Zendesk
Important Hiring Information
This opportunity is offered by the hiring organization identified in the listing or disclosed during the recruitment process. Sphere Rocket Jobs facilitates access to opportunities and recruitment-related services. Employment or contractor agreements, compensation, benefits, and working arrangements are established by the applicable hiring organization and candidate, subject to applicable law.